Our standard Best Way shipping within the United States are usually shipped within 24 hours for receipt within 3-5 business days. All orders, including 2 Day and Next Day are shipped on business days only (Monday-Friday), excluding holidays. If you need expedited shipping please contact us first at 1-513-772-COPS(2677) to make sure the item is in stock and will be able to meet your scheduling needs.
You should expect longer shipping times when one of the following is true...
- Merchandise is special order or requires customization.
- Merchandise is unusually large or heavy
- Merchandise is on back order from the manufacturer.
- Merchandise requires proof of affiliation with a government agency.
Standard Fee Schedule For Connecting 48 States:
|Price Range||Shipping Rate|
|$0.00 to $50.00||$8.99|
|$50.01 to $100.00||$10.99|
|$100.01 to $200.00||$14.99|
|$200.01 to $300.00||$18.99|
|$300.01 to $400.00||$22.99|
|$400.01 to $500.00||$25.99|
|$500.01 to $750.00||$28.99|
|$750.01 to $1000.00||$30.99|
|$1000.01 and up||$50.00|
Orders shipped to locations outside of the connected 48 states will have $24.99 added to Standard, 2-Day, Next-Day and Expedited rates above (not all services available to all locations – please contact us for details). Orders shipped outside the United States may be subject to customs, tariffs and local fees, which are the sole responsibility of the customer. These fees are normally payable to your local customs office and would be in addition to the amount of the order.
Sometimes an item may be out of stock. These items are on order with the manufacturer and shipped the same day they are received. Delivery time varies, but can take up to 3 weeks depending manufacturer stock.
Returns and Exchange Policy
At COPS Protective Services, service is our most important asset! That's why we offer quality products backed up by our Risk Free Guarantee. If for any reason you are not completely satisfied with your purchase, please call 513-772-2677 for a Return Authorization Number. You may return the item to us within 30 days of receipt in its original condition. In addition to the Return Authorization Number please include order number, name, address, phone, item(s) being returned and if you are exchanging, items that you are exchanging for. Please return the item(s) via a traceable or insured method to prevent the package from being lost in the mail. We are not responsible for returned items that are lost in transit.
Our return address is:
COPS Protective Services
Attention: Returns Department
247 Northland Blvd.
Cincinnati, OH 45246
Please note: There are no returns or exchanges on items that have been altered, customized, worn, or washed. However, custom items such as nametags, special orders, uniform with tailoring, alterations, etc. that are made up to customer specifications may be returned for adjustment if we have not made them in accordance with the instructions (measurements, etc.) that are supplied to us. When a Purchase Order (PO) is used to buy a product, the sale is considered final. Exceptions may also apply for items ordered on a Purchase Order.
If you paid by check, you will receive a check between 10-12 business days (Monday-Friday, excluding weekends and holiday). If you've used a credit card, please contact your bank for processing confirmation.
If you receive a package via UPS that is damaged, immediately notify the driver or your local FedEx Customer Service for advice. If you receive a damaged packaged shipped by U.S. Mail-Parcel Post, notify your Postmaster immediately. Have the Postmaster acknowledge the report in writing. Return the damaged item with a letter of explanation, the Postmaster's report and a copy of your invoice.